Frequently asked questions
Clear answers before you choose.
Straight answers about the two product families, account access, billing, research limits, and where to get help.
Products
What does Karios Insight offer?
Market Brief publishes reviewed Market Bias research across Weekend, Weekly, and Daily cadences. Optional Bias Options Alerts are separate companion products for supported cadences. Live Setups publishes qualifying setup research across the supported Underlying, Options, and Futures lanes.
Do Market Brief and Live Setups use the same engine?
No. They solve different research problems. Market Brief provides reviewed context for a defined preparation window. Live Setups monitors market structure during market hours and publishes only when a candidate qualifies.
Are Bias Options Alerts included with every Market Brief?
No. Bias Options Alerts are optional companion research available separately. The product page and your dashboard show exactly what a purchase includes.
Access
How do I receive products I buy?
Use the same verified account on Karios Insight and in the Karios app. After payment is confirmed, the matching product appears in your dashboard and becomes available in the app.
Where can I verify my access?
Your dashboard shows your active products, account status, and billing options. Email and browser notifications are optional conveniences; check the app directly for current research.
Billing
How is billing managed?
Subscriptions are processed securely by Stripe. You can open the Stripe billing portal from your dashboard to manage payment methods or cancel an active subscription.
What is the cancellation and refund policy?
You may cancel at any time and retain access through the current billing period. All sales are final once paid access is granted, subject to the exceptional circumstances described in the Terms of Service.
Research and risk
Is Karios financial advice?
No. Karios publishes educational research, not personalized financial advice, account-specific sizing, or instructions to buy, sell, or hold an instrument.
How should I interpret simulated results?
Any hypothetical or backtested result has inherent limitations and may simplify execution, timing, liquidity, costs, or financial risk. It is historical context — not a forecast or guarantee.
How do I contact support?
Email support@kariosinsight.com with the affected page, product, and approximate time. Never send passwords, complete payment-card details, or access tokens.
Still need help?
Tell support what happened.
Include the affected page, product, and approximate time. Never send passwords, complete payment-card details, or access tokens.